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Terms and Conditions

Terms & Conditions

Kool Kamping are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. We aim to beat ANY genuine UK price, if you see one of our products cheaper elsewhere contact us on 01253 766712 or email the team at sales@koolkamping.com

Our Contact details:

Kool Kamping

Cropper Rd

Blackpool

Lancashire

FY4 5LB

Tel : 01253 766712

Email: sales@koolkamping.com

Making A Purchase


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' at the top of the page and you will be asked for a few details that we need to be able to complete the order.

If you are shopping in the UK, place your order through our paypal site. This ensures safe online shopping with protecting your details from fraud. Alternatively you can submit your order over our telephone processing system between the hours of 9am - 5pm, Monday - Friday. (01253 766712)

Once you have placed an order, you have a contract with us as an online retailer, this contract is completed upon delivery of goods to your possession.

Shipping And Handling

MAINLAND UK (Excluding Highlands & Regional Parts of Scotland)

Standard delivery (2-4 working days)
This costs £5.99 for any order
We have higher rates for areas such as Northern Ireland, Isle Of Man, Isle Of Wight, Scottish Islands, Scottish Highlands and Scilly Isles - please contact us to find out these rates and we can work it out for you. If you place your order without checking with us, we will not release the goods until we have received the correct payment..


Delivery Schedule

Standard Delivery
Orders received requesting second class delivery will usually be delivered between 2-5 days.
 

Additionally - please note that if you consent to have the parcel left without a signiture in the additional shipping notes - we will not be held responsible if the parcel is to go missing.


Short Delivery or Incorrect goods


Our packing system has a triple checking system to avoid mistakes but we do pack hundreds of orders every day and from time to time, mistakes do occur. In this case, all we ask is that you inform us no later than 5 days of receipt of your goods. We will collect the goods at no cost to you and once we receive the goods back, we’ll deliver the correct goods. If you decide that you would like to cancel your order in the meantime, please contact us and we will collect the order at no cost to you. We only ask that you fill in the returns form so that we can deal with your refund more promptly. Failure to complete the returns form may result in delay of payment going back into your bank account.


If you wish to send any goods back to us yourself rather than us picking them up, please complete the returns form and a receipt for the postage costs but take into account that we will only refund up to a maximum of £6.00. Also please bear in mind that we will not accept any returns unless they have been booked in over the telephone: 01253 766712

Pricing Discrepancies & Voucher Codes

Occasionally, we may make a pricing error on our website, when this happens we may refuse to send the goods and refund your account immediately. We are well within our rights to do so as the contract between us is not completed until we send the goods to your location. However, rest assured, unless the pricing error is untenable (i.e: we are out of pocket £5.99 instead of £599) then we will complete the order regardless.

During discount sales, any voucher codes are void and cannot be used to gain extra discounts.


Tax Charges
For orders made from the UK, 20% VAT is added. Our prices reflect the VAT charges, so there will be no extra tax charges on any order you place, the price you see on screen is the price you pay.

Guarantee

We guarantee your satisfaction. if you have merely changed your mind and do not want the products then we ask you return them at your own cost. We can arrange collection at a fee of £10 per box.

Reaching Us


If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01253 766712

Kool Kamping

Cropper rd

Blackpool

Lancashire

FY4 5LB

We are open between the hours of:
Mon - Fri 9am - 5pm

Privacy Policy

Kool Kamping do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

You have the right to cancel your order within 7 working days from the day after the goods are received. You will then receive a full refund. However you will be liable for sending us the goods at your own cost using a safe and secure parcel courier.

Our products are not for commercial use, if this is the case on inspection, we shall not honour the guarantee.

 

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